Crafting the Perfect Communication Connection Between You and Your Customers

Call Center Services

Looking to supercharge your customer service and deliver an unforgettable customer experience? Riyada is your answer to the call center conundrum. At Riyada, we know that a stellar customer experience hinges on an unbeatable team of skilled individuals, adept at customer interaction and problem-solving, all from the heart of a high-tech, fully equipped call center. Enter Riyada, your partner in pioneering call center solutions. We offer a vast array of services tailored to exceed your expectations, delivered in ways that suit your unique needs. Ready to revolutionize your call center experience? Riyada is just a call away!

  • Designing & Equipping
We specialize in designing, equipping, and managing complete call centers within client premises in a record time of just 7 business days. Additionally, we either provide top-tier customer service representatives or offer training for your existing employees.
  • Leasing:​

We offer the option to lease all the services of our advanced call center, tailored according to the client’s needs.

  • Training:
We supercharge your existing team with training from internationally certified experts and trainers.
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Call center business

We supercharge your existing team with training from internationally certified experts and trainers.

Customer Service

We furnish superb customer service that surpasses expectations, fortifying customer loyalty and satisfaction

Telemarketing

We deliver potent phone communication strategies to bolster relationships and boost sales with both current and potential customers.

Collection Service

We assure professional and efficient collection of due payments, enhancing your financial liquidity.

Social Media Response Management

We engage proactively with customers on social media, strengthening relationships and amplifying your competitive presence.

Technical Support

We deliver stellar technical support that effectively resolves issues, ensuring seamless use of your products or services.

At Riyada, we harness the power of advanced call recording and quality monitoring to dive deep into the heart of call center interactions. This enables us to gauge customer satisfaction, hone strategies, and polish skills to hit your company targets.

Eager to deliver top-notch customer experiences and enhance communication with your clientele? 

Get in touch

with us to discover the magic of Riyada’s call center services and how we can turbocharge your market success. 

Take the leap towards superior customer service today with Riyada!

Carving a Bright Tomorrow. Unleashing New Avenues for Growth and Flourishing Success!

Just as plants thrive with constant care, businesses flourish with the right nurturing. At Riyada, we sprinkle the seeds of success by:

Enhancing Customer Satisfaction

  • Unearthing insights through deep-dive studies, analyses, and evaluations
  • Crafting blueprints for facility enhancement and strategic roadmaps to supercharge infrastructure
  • Empowering employees with the skills to tackle daily challenges and craft effective solutions
  • Consistently fine-tuning and optimizing to hit those sweet success targets

Leadership standards in call centers

We are committed to building standards that keep pace with global call centers and working with the aim of raising the level of services in line with market requirements and following up with customers by providing a service level guarantee (SLA)

ASA

Average response speed

CSAT

Customer satisfaction degree

FCR

The solution from the first call

ACW

Call containment time

SL

Service level

AHT

Average processing time

Contact center development and training departments

Riyada seeks to achieve the highest levels of service through business follow-up, to ensure its continuity, as it focuses on investing in:

  • Quality Department:

This department creates a distinctive environment for empowered employees and satisfied customers and aims to increase shareholder value

  • Training Department:

This department is based on building training plans to improve and develop employees’ weak points to ensure the achievement of high standards. It also provides development courses for employees to improve their general skills, such as communication and dealing skills.

  • Manpower Department:

This department aims to analyze incoming communications to the call center, develop appropriate plans for employment, and seek to develop appropriate plans for scheduling employee times to ensure customer service in the best way.

Packages

We provide solutions that suit different customers of all industries and sizes. All you have to do is specify your needs.​

Create your human resources needs
Solutions for small and medium businesses
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Email

  • info@riyada-ksa.com

Contact Number

  • 920033173

Address

  • King Abdulaziz Road, Alrabie, Riyadh

Geographical Location

Create what you need

Solutions that suit different customers of all industries and sizes. All you have to do is specify your needs

Solutions for medium and small businesses

We provide solutions that suit different customers of all industries and sizes. All you have to do is specify your needs.

Reyadah Diamond

SR 13,500
Monthly
  • Customer service employee
  • Contact number 9200
  • Communication system
  • Ticketing system
  • 5 communication platforms
  • 16 working hours daily
  • 6 working days
  • 150 customers will be served daily
  • Reports
  • Working environment
Contact us

Reyadah Golden​

SR 5,000
Monthly
  • Customer service employee
  • Contact number 9200
  • Communication system
  • Ticketing system
  • 3 communication platforms
  • 8 working hours daily
  • 6 working days
  • 50 customers will be served daily
  • Reports
  • Working environment
Contact us
Popular

Reyadah Silver

SR 3,500
Monthly
  • Customer service employee
  • Contact number 9200
  • Communication system
  • Ticketing system
  • 8 communication platforms
  • 5 working days
  • 25 customers will be served daily
  • Reports
  • Working environment
Contact us
Popular